RENTAL AND DEMO POLICY

Who provides rentals and demos

Fiberscope.net is operated by Strahl LLC in the United States and Medit Inc. in Canada. FIBERSCOPE is the registered trade or operating name of both companies. Rental and demo orders are fulfilled from Woburn, Massachusetts, and Winnipeg, Manitoba.

In this policy, “FIBERSCOPE,” “we,” “us,” and “our” refer to the applicable company identified in your rental or demo agreement. FIBERSCOPE is a shared business name; the companies remain separate legal entities. Your agreement identifies the provider and equipment owner. Nothing in this policy excludes rights or obligations that cannot legally be excluded.


Availability and required forms

Rentals and demos are available only to customers in the United States and Canada. View available equipment at https://www.fiberscope.net/borescope-rental-videoscope-sewer-pipe-inspection-snake-camera-rental/ or call 1-877-613-2210 to discuss your application.

Our team will provide the rental terms, rental agreement, and credit card authorization form by email or fax. Complete and return the required forms before the rental proceeds. Demo customers must complete a demo agreement and credit card authorization form.


Equipment ownership and condition

Rental equipment remains the property of the FIBERSCOPE company identified in your agreement. Do not remove, damage, or obscure ownership labels.

Return all equipment and accessories in the same condition in which they left our facility. Damage to rented equipment will be charged to the customer.


Rental period and extensions

Rental charges apply throughout the rental period, including weekends and holidays. For billing, the day you receive the equipment and the day you ship it back together count as one day.

If you need more time, notify your FIBERSCOPE representative and pay for the additional rental time in advance.


Equipment warranty

FIBERSCOPE warrants that rental equipment is in good working condition at the time of shipment. If it is not working properly when received, contact your representative immediately.

Depending on availability, a rental unit may be new, like new, or previously used. Accessories normally supplied with the unit are included. Ask your representative to confirm the equipment and accessories included in your rental.


Payment and charges

Available payment methods are listed at https://www.fiberscope.net/payments/. Payments overdue by more than 30 days are subject to interest at 18 percent per year, to the extent permitted by law.

The customer pays all shipping and insurance costs. Unless your representative specifies otherwise, quoted prices are FOB Woburn, Massachusetts, USA, or Winnipeg, Canada.


Customer responsibility and liability

FIBERSCOPE does not provide a rental equipment insurance program. The customer is responsible for damage to the equipment during the rental period and should arrange any insurance needed.
To the extent permitted by applicable law, FIBERSCOPE is not responsible for loss or damage to the customer’s business or property, or injury or death arising from the rental. The customer agrees to indemnify and hold harmless the applicable FIBERSCOPE provider against claims for those losses, including associated legal fees and expenses, to the extent legally enforceable.

FIBERSCOPE is not liable for delays caused by events beyond its control, including delayed delivery or nondelivery, to the extent permitted by law.


Buying a rental unit

Some rental units are available through our rent-to-own program. If you purchase an eligible rental unit, 50 percent of the rental fee already paid is credited toward that unit’s purchase price. Contact FIBERSCOPE to confirm eligibility and pricing.


Testing before buying a new system

If you use a rental unit solely to test a model before buying, 100 percent of the rental fee already paid is credited toward a new system of a similar model purchased after the test period under our demo program. Confirm the qualifying model and purchase arrangement with your representative.

The demo program follows the same shipping and return requirements as rentals. The customer pays shipping both ways and any applicable customs fees and charges.


Shipping and delivery

Shipping costs depend on package size and destination. Ask our team for a quote. You may use your own courier account, and we will try to accommodate your shipping preferences.

Available rental equipment typically ships the same day or the next business day. Contact us for the delivery estimate for your order.

We use courier services only. Someone must be available to receive and sign for the shipment. The customer is responsible for applicable customs fees, duties, and charges.


Returning rental or demo equipment

Contact your representative for the correct return location and shipping instructions before sending equipment back. Do not assume that the nearest location is the correct destination.

The customer pays all return shipping costs. Do not use the United States Postal Service or Canada Post for rental or demo returns. We will try to follow suitable shipping instructions; if no instructions are provided or they are unsuitable, we may choose an appropriate shipping method. Under the FOB shipping terms, risk of loss and damage passes to the customer at the outbound shipping point, subject to applicable law and the signed agreement.

Describe the shipment as “RETURN OF GOODS” on the shipping documentation and follow any additional customs instructions provided by our team.

Return and repair locations

United States
FIBERSCOPE Return and Repair Department
Strahl LLC
76 Winn Street, Suite 2B
Woburn, MA 01801, USA

Canada
FIBERSCOPE Return and Repair Department
Medit Inc.
1-1599 Dugald Road
Winnipeg, MB R2J 0H3, Canada

Phone: 1-877-613-2210
Email: salesteam@fiberscope.net