PRIVACY POLICY

Who we are

Fiberscope.net is operated by Strahl LLC in the United States and Medit Inc. in Canada. FIBERSCOPE is the registered trade or operating name of both companies. We fulfill orders from Woburn, Massachusetts, and Winnipeg, Manitoba.
In this policy, “FIBERSCOPE,” “we,” “us,” and “our” refer to those companies when they collect, use, or handle personal information through this website and the related customer services described below. FIBERSCOPE is a shared business name, not a separate legal entity. Each company remains responsible for its handling of personal information under applicable law.


What this policy covers

This policy describes how we handle information collected through Fiberscope.net and related sales, rental, demo, support, and service interactions. Other FIBERSCOPE websites may provide their own privacy notices; review the notice on the site you use.
Links to unrelated websites are provided for convenience. Their privacy practices are governed by their own policies. This policy does not cover information you give directly to those businesses.


Information we collect

Depending on how you contact or transact with us, we may collect:

• Your name, company, job role, email address, telephone number, and contact preferences.
• Billing and shipping addresses, order details, payment information, and transaction records.
• Product registration, application requirements, service requests, and communications with our team.
• Account identifiers and credentials where an account service is available.
• Employment or education information when you submit a job inquiry or application.
• Website activity, pages visited, browser information, IP addresses, and cookie or similar identifiers.

Information collected online may be combined with information you provide by phone, through product registration, or at trade shows and other events. IP addresses and online identifiers may qualify as personal information when they can be linked to an individual.


How we use information

We use information to respond to inquiries, prepare quotations, process orders and payments, arrange shipping, administer rentals and demos, and provide repair, warranty, and technical support.
We may also use information to maintain customer records, prevent fraud, protect accounts, improve website performance and content, and provide product or service updates. Where permitted and with consent where required, we may send offers or invite you to participate in product research. You can change your marketing preferences at any time.
Payment information is used for payment processing and fraud prevention. We retain it only as needed for those purposes and applicable recordkeeping requirements. Use the payment method or authorization process provided by our team; do not send full card details through a general website inquiry form.


Cookies and website analytics

Cookies and similar technologies can help recognize a browser, support website functions, remember preferences, and measure how visitors use the site. Where shopping cart functions are available, cookies may help retain cart contents between visits.
You can manage cookies through your browser settings and any consent controls available on the website. Blocking some cookies may affect site functionality. Where applicable law requires consent for a particular use, that use is subject to the required consent.


When we share information

We do not sell, rent, or lease your personal information.
We may share information between the United States and Canadian FIBERSCOPE operations when needed to handle your inquiry, transaction, or service request. We may also share the information needed by suppliers and service providers working on our behalf, including payment, shipping, repair, and customer support providers.
Providers working on our behalf are required to protect the information they receive and use it for the services they perform for us. If an independent third party offers a service directly to you, such as financing, its own privacy policy applies to the information you provide to it.
We may disclose information when required by law, subpoena, or lawful law enforcement request. If a business merger, acquisition, or asset sale involves customer information, we will make reasonable efforts to notify affected customers of the transfer so that service can continue.


Cross-border handling

Information may be transferred, stored, or processed across state, provincial, or national borders, including between our United States and Canadian operations and through service providers. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requirements. Contact us if you have questions about cross-border handling of your information.


Your communication choices

You may choose whether to receive optional product updates, offers, or research invitations. Use an unsubscribe option where provided or contact us to change your preferences.
Marketing preferences do not stop communications needed to complete orders, administer contracts, provide support, or deliver product safety notices or necessary software and driver updates.


Access and correction

You may ask what personal information we hold about you, request access, or ask us to correct inaccurate or incomplete information. You may also ask about limiting collection or use, or withdrawing consent, subject to applicable legal and contractual requirements.
We may verify your identity before acting on a request. We will respond in accordance with applicable law and explain any legal limits that apply. Send requests through the contact details below; our team will route them to the person responsible for privacy requests.


Security and retention

We use physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss. No website or transmission method can guarantee absolute security.
We retain personal information for as long as needed for the purposes described in this policy and applicable legal, tax, accounting, or contractual requirements. When information is no longer needed, we take appropriate steps to delete it, anonymize it, or dispose of it securely.


Children

Our website and services are directed to professional and business customers. We do not knowingly collect personal information from children under 13 or target our website to them. Contact us if you believe a child has provided personal information.


Privacy questions and requests

For privacy questions, access or correction requests, or complaints, contact FIBERSCOPE and mark your message “Privacy request.”

Email: salesteam@fiberscope.net

Phone: 1-877-613-2210

Contact page: https://www.fiberscope.net/contacts/

United States: FIBERSCOPE, Strahl LLC, 76 Winn Street, Suite 2B, Woburn, MA 01801, USA.

Canada: FIBERSCOPE, Medit Inc., 1-1599 Dugald Road, Winnipeg, MB R2J 0H3, Canada.

FIBERSCOPE handles personal information in accordance with applicable privacy and data-protection laws in the United States and Canada. These include applicable U.S. federal and state privacy, consumer-protection, data-security, and breach-notification requirements, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Your privacy rights depend on your location and the laws that apply to our handling of your information. To ask about those rights or submit a privacy request, contact us at salesteam@fiberscope.net

You may also contact the appropriate authority about privacy concerns. In the United States, information is available from the Federal Trade Commission at https://www.ftc.gov/privacy and your state Attorney General’s office. In Canada, information is available from the Office of the Privacy Commissioner at https://www.priv.gc.ca/.