1.877.613.2210
Terms and Conditions
Who operates this website?
Fiberscope.net is operated by Strahl LLC in the United States and Medit Inc. in Canada. FIBERSCOPE is the registered trade or operating name of both companies. We fulfill orders from our locations in Woburn, Massachusetts, and Winnipeg, Manitoba.
On this page, “FIBERSCOPE,” “we,” “us,” and “our” refer to these website operators. For a purchase, rental, warranty, return, or other transaction, these terms refer to the applicable company identified in your quotation, invoice, or agreement. FIBERSCOPE is a shared business name; Strahl LLC and Medit Inc. remain separate legal entities. Your fulfillment location does not, by itself, determine which company is the seller or rental provider.
These Terms and Conditions apply to the use of this website and purchases or rentals through FIBERSCOPE. Please read them together with our Privacy Policy, Shipping Terms, Payment Policy, and Rental and Demo Policy, where applicable. By using the website or purchasing or renting equipment, you agree to the applicable terms. Nothing in these policies excludes rights or obligations that cannot legally be excluded.
Warranty information
New equipment sold by FIBERSCOPE comes with a one (1) year limited warranty from the date of purchase on parts and labor, excluding push rods and insertion probes. However, for products carrying an extended manufacturer’s warranty, the extended period will apply and be fulfilled by us in accordance with the manufacturer's terms. Used equipment carries a 90-day parts and labor warranty. Extended warranty coverage is available for some products at an additional cost.
Most repairs are handled through our service center in Winnipeg, Canada. Some products must be sent directly to the manufacturer for evaluation and repair. Manufacturer repairs typically take four to eight weeks; this is an estimate, not a guaranteed completion time. Contact FIBERSCOPE for instructions before sending equipment for service.
Limited warranty coverage
The one-year limited warranty begins on the original date you receive the equipment. It covers malfunctions caused by defects in materials or workmanship when the equipment is used normally and properly, within its specified technical limits.
If a covered defect occurs during the warranty period, FIBERSCOPE will repair, adjust, or replace the defective parts, as we determine appropriate. The warranty is available only to the original purchaser and cannot be transferred.
What the warranty does not cover
The limited warranty does not cover damage or malfunctions caused by:
- Intentional or accidental misuse, abuse, or excessive force.
- Failure to follow operating or maintenance instructions.
- Repairs performed outside the FIBERSCOPE service center or a manufacturer facility authorized by FIBERSCOPE.
- Components, accessories, or consumables not sold by FIBERSCOPE.
- Tampering, dropping the equipment, or battery leakage.
Warranty liability limits
To the extent permitted by applicable law, FIBERSCOPE is not liable for losses caused by manufacturing or shipping delays, or loss of equipment use during service or repair. We exclude general, special, incidental, and consequential damages arising from a breach of this limited warranty, and warranties beyond those expressly stated here, to the extent those exclusions are legally permitted.
Defective equipment and exchanges
We check equipment before shipment. If your equipment appears defective when it arrives, contact FIBERSCOPE at 1-877-613-2210 within one business day of receipt to request a Return Merchandise Authorization, or RMA.
Describe the issue in detail on the RMA form. Put the RMA number on the shipping box and enclose the completed form with the equipment. Exchange shipments sent without an RMA will be refused and returned at the sender’s expense. This initial reporting procedure does not remove any nonwaivable warranty or statutory rights.
Returns
We accept eligible returns for refund within 14 days of receipt. Returns may be subject up to a 15 percent restocking fee. Shipping and handling charges are nonrefundable. The customer pays return transportation, customs brokerage, and duties.
Use the original shipping materials. Other packaging may result in additional charges. Returned equipment must arrive in like-new condition. Equipment with scratches, dents, or other signs of use may have up to 50 percent deducted from the refund.
Before shipping a return, call 1-877-613-2210. We will provide the return address and RMA form. Your return may not be processed without the form.
Custom orders and final sale equipment
Custom manufactured equipment, specially ordered products, and clearance equipment are final sale and cannot be returned, subject to applicable law. Custom items are identified on your quotation and invoice and are supplied for your specific application.
If you cancel a custom order before shipment, we charge 50 percent of the item’s purchase price to cover the cost of arranging its resale.
Refunds and credits
We process a refund or credit after receiving and inspecting the returned equipment. Allow five to seven days for the credit to appear in your account. We normally refund through the original payment method.
For purchases paid by check, a refund check will not be issued earlier than 10 business days after the purchase date. Refunds are based on the original purchase price, less applicable deductions. Shipping and handling charges are nonrefundable.
Website information and technical specifications
Website content is provided for general information and is not a substitute for professional advice. Product specifications, descriptions, availability, and other content may change without notice.
We work to keep the information accurate, but do not guarantee its completeness, accuracy, reliability, suitability, or availability. Confirm the specifications and configuration you need with FIBERSCOPE before purchasing. To the extent permitted by law, FIBERSCOPE is not liable for direct, indirect, or consequential loss arising from use of the website or reliance on its content.
Product financing
Financing is offered through an independent third party, KWIPPED or APPROVE, and is currently available only to customers in the United States. FIBERSCOPE is not the lender. Financing is subject to the provider’s approval and terms: https://www.kwipped.com/approveterms
Order and delivery liability
To the extent permitted by law, FIBERSCOPE is not responsible for incidental or consequential damage resulting from the sale or use of equipment. Our monetary liability is limited to the value of the merchandise purchased.
Report missing items or transit damage within one business day of receiving the shipment. Retain the packaging for inspection. This reporting requirement does not override nonwaivable legal rights.
Delivery dates and times are estimates for planning purposes, not guaranteed commitments. If we learn that delivery will be delayed, we will attempt to notify you promptly in writing, explain the cause where known, and provide a revised estimate. To the extent permitted by law, FIBERSCOPE is not liable for damages or lost profit caused by delivery delays.
Contact FIBERSCOPE
Phone: 1-877-613-2210
Email: salesteam@fiberscope.net
Contact page: https://www.fiberscope.net/contacts/